Elmhurst Short Stay Service
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds27
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2021-10-22
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe the staff here as friendly and welcoming, with several people noting how attentive they are to requests. The atmosphere feels comfortable, and staff take time to make residents feel settled during their stay.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership65
- Resident happiness55
What inspectors found
Inspected 2021-10-22
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the September 2021 inspection. This domain covers care planning, staff training, access to healthcare professionals, nutrition, and hydration. Dementia is listed as a specialism, which implies some level of specific training and adapted practice, but no detail about training content, GP access arrangements, or care plan quality is included in the published summary.Is this home caring?
The Caring domain was rated Good at the September 2021 inspection. This covers how staff treat the people in their care, including dignity, respect, privacy, and support for independence. No direct observations, staff interactions, or resident and family quotes are included in the published summary. The Good rating indicates inspectors did not find evidence of poor practice in this area.Is the home responsive?
The Responsive domain was rated Good at the September 2021 inspection. This covers how the home tailors its care to individual needs, the activity programme, responses to complaints, and end-of-life planning. The home operates as a short-stay service, which means residents may be there for respite or transitional care rather than permanently. No detail about the activity programme, individual engagement, or end-of-life planning is included in the published summary.Is the home well-led?
The Well-led domain was rated Good at the September 2021 inspection. The home is run by Persona Care and Support Limited, with Mrs Ruth Condren as registered manager and Miss Helen Lavers as nominated individual. A formal leadership structure is therefore in place. No detail about manager visibility, staff culture, complaint handling, or governance systems is included in the published summary. The July 2023 review found nothing to prompt a reassessment.
Source: CQC inspection report →
What the evidence base says
The service caters to adults both over and under 65, including those with dementia, physical disabilities, and sensory impairments. They're set up specifically for short-term respite stays rather than permanent residence. For those with dementia needing respite care, the service accepts residents with this condition. Some families have mentioned wanting more structured activities during stays, which might be worth discussing when planning a visit. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Every domain was rated Good at the last inspection in September 2021, which is a solid baseline. However, the published report contains very limited specific detail, so most scores sit in the 50-65 range, reflecting positive but unverified claims rather than rich, observed evidence.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Families describe the staff here as friendly and welcoming, with several people noting how attentive they are to requests. The atmosphere feels comfortable, and staff take time to make residents feel settled during their stay.
What inspectors have recorded
Staff appear responsive to day-to-day needs and requests from families. However, there have been concerns raised about how incidents are recorded and communicated. If you're considering respite care here, it's worth asking about their procedures for keeping families informed about any issues that might arise.
How it sits against good practice
As a respite service, Elmhurst offers families a chance to recharge while their loved ones receive care in clean, comfortable surroundings.
Worth a visit
Elmhurst Short Stay Service, on Whalley Road in Manchester, was rated Good across all five inspection domains when inspectors visited in September 2021. The home is run by Persona Care and Support Limited and has a named registered manager and nominated individual in place. It caters for up to 27 people and lists dementia, physical disabilities, and sensory impairment among its specialisms. A review in July 2023 found no evidence requiring a reassessment of those ratings, so the Good standard has been maintained for over three years. The main limitation here is transparency, not quality. The published inspection summary is very brief and contains almost no specific observations, quotes, or detail about what inspectors actually saw. A Good rating is genuinely positive and should not be dismissed, but it tells you the home met the standard at one point in time. Before visiting, prepare a list of specific questions: ask about night staffing numbers, how often agency staff are used, how your parent's care plan would be reviewed and updated, and what activities are available for someone who cannot join a group. Observe whether staff use your parent's preferred name, whether interactions feel unhurried, and whether the building feels clean and lived-in rather than institutional.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Elmhurst Short Stay Service measures up against the other homes you’re considering. Free account.
In Their Own Words
How Elmhurst Short Stay Service describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Reliable respite care with friendly staff in clean Manchester surroundings
Dedicated residential home Support in Manchester
When you need a break from caring at home, finding somewhere that feels comfortable and welcoming matters. Elmhurst Short Stay Service in Manchester offers respite care in a clean, well-maintained environment. The service focuses on short-term stays for adults with various care needs, including those under 65.
Who they care for
The service caters to adults both over and under 65, including those with dementia, physical disabilities, and sensory impairments. They're set up specifically for short-term respite stays rather than permanent residence.
For those with dementia needing respite care, the service accepts residents with this condition. Some families have mentioned wanting more structured activities during stays, which might be worth discussing when planning a visit.
“As a respite service, Elmhurst offers families a chance to recharge while their loved ones receive care in clean, comfortable surroundings.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Every domain was rated Good at the last inspection in September 2021, which is a solid baseline. However, the published report contains very limited specific detail, so most scores sit in the 50-65 range, reflecting positive but unverified claims rather than rich, observed evidence.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Families describe the staff here as friendly and welcoming, with several people noting how attentive they are to requests. The atmosphere feels comfortable, and staff take time to make residents feel settled during their stay.
What inspectors have recorded
Staff appear responsive to day-to-day needs and requests from families. However, there have been concerns raised about how incidents are recorded and communicated. If you're considering respite care here, it's worth asking about their procedures for keeping families informed about any issues that might arise.
How it sits against good practice
As a respite service, Elmhurst offers families a chance to recharge while their loved ones receive care in clean, comfortable surroundings.
Worth a visit
Elmhurst Short Stay Service, on Whalley Road in Manchester, was rated Good across all five inspection domains when inspectors visited in September 2021. The home is run by Persona Care and Support Limited and has a named registered manager and nominated individual in place. It caters for up to 27 people and lists dementia, physical disabilities, and sensory impairment among its specialisms. A review in July 2023 found no evidence requiring a reassessment of those ratings, so the Good standard has been maintained for over three years. The main limitation here is transparency, not quality. The published inspection summary is very brief and contains almost no specific observations, quotes, or detail about what inspectors actually saw. A Good rating is genuinely positive and should not be dismissed, but it tells you the home met the standard at one point in time. Before visiting, prepare a list of specific questions: ask about night staffing numbers, how often agency staff are used, how your parent's care plan would be reviewed and updated, and what activities are available for someone who cannot join a group. Observe whether staff use your parent's preferred name, whether interactions feel unhurried, and whether the building feels clean and lived-in rather than institutional.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Elmhurst Short Stay Service measures up against the other homes you’re considering. Free account.
In Their Own Words
How Elmhurst Short Stay Service describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Reliable respite care with friendly staff in clean Manchester surroundings
Dedicated residential home Support in Manchester
When you need a break from caring at home, finding somewhere that feels comfortable and welcoming matters. Elmhurst Short Stay Service in Manchester offers respite care in a clean, well-maintained environment. The service focuses on short-term stays for adults with various care needs, including those under 65.
Who they care for
The service caters to adults both over and under 65, including those with dementia, physical disabilities, and sensory impairments. They're set up specifically for short-term respite stays rather than permanent residence.
For those with dementia needing respite care, the service accepts residents with this condition. Some families have mentioned wanting more structured activities during stays, which might be worth discussing when planning a visit.
Management & ethos
Staff appear responsive to day-to-day needs and requests from families. However, there have been concerns raised about how incidents are recorded and communicated. If you're considering respite care here, it's worth asking about their procedures for keeping families informed about any issues that might arise.
The home & environment
The building gets good marks for cleanliness, with bright, well-kept spaces throughout. People appreciate the comfortable furnishings and functional common areas. The food receives positive mentions too, with the kitchen accommodating special dietary needs when required.
“As a respite service, Elmhurst offers families a chance to recharge while their loved ones receive care in clean, comfortable surroundings.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
